Terms and Conditions for Fjord Frostings

Welcome to Fjord Frostings. These Terms and Conditions govern your use of our online platform and the services detailed below. By accessing or using our site, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

1. General Information

Fjord Frostings ("we," "our," "us") operates an online platform showcasing bespoke cake designs, accepting custom cake orders, providing information on baking classes, and offering online ordering for local delivery. Our registered address is 37 Water's Edge, The Quayside, Newcastle upon Tyne, Tyne and Wear, NE1 3DE, UK.

2. Services Offered

Fjord Frostings provides a range of retail bakery services including:

3. Custom Cake Orders and Bespoke Designs

All custom cake orders and bespoke designs require a detailed discussion and agreement on specifications, pricing, and delivery/collection dates. A deposit may be required to confirm your order, with the balance due upon completion or delivery. Changes to custom orders may incur additional charges and are subject to our ability to accommodate them. Cancellations of custom orders are subject to our cancellation policy, which will be provided at the time of order confirmation.

4. Online Ordering and Local Delivery

Our online platform allows for ordering of available products for local delivery. Delivery areas and associated fees will be clearly specified during the checkout process. We endeavor to deliver orders within the agreed timeframe but cannot be held responsible for delays outside our control, such as traffic or unusual weather conditions. All products are prepared fresh, and we advise checking your order upon receipt.

5. Baking Classes

Booking for baking classes is available through our site. Specific terms for class bookings, including cancellation policies, prerequisites, and what to bring, will be detailed on the respective class pages. We reserve the right to cancel or reschedule classes due to unforeseen circumstances, with full refunds or alternative dates offered.

6. Pricing and Payment

All prices for our products and services are listed in GBP and are subject to change without prior notice. The final price, including any delivery charges or applicable taxes, will be displayed before you confirm your order. We accept various payment methods as indicated on our site. Payment must be received in full before an order is confirmed or a service is rendered.

7. Allergen Information

Fjord Frostings handles allergens such as nuts, dairy, gluten, soy, and eggs in our kitchen. While we take all necessary precautions to prevent cross-contamination, we cannot guarantee that any item is 100% free of allergens. Please inform us of any allergies or dietary requirements when placing an order or booking a class. We are not responsible for any allergic reactions that may occur from consuming our products.

8. Intellectual Property

All content on our site, including text, graphics, logos, images, and cake designs, is the intellectual property of Fjord Frostings or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or use any content from our site without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Fjord Frostings shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use our services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content. Our maximum liability to you for any damages arising out of your use of our site or services shall not exceed the amount paid by you, if any, for the services to which the claim relates.

10. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us: